Intranet & think-tank scenario: global

Video captures reflections on working with RL as an external agency.

Excerpt from the think-tank scenario, Maria’s Story.

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I am absolutely certain Reality Learning has improved our impact and made a difference to the lives of the children we are serving

Liz Mackinlay

World Vision International, Vice President Strategy, 2009

ClientWorld Vision International

ScopeStrategy intranet site and think-tank scenario

Online communication tools

World Vision International is a Christian relief and development organization assisting 70 million people each year in its quest to end poverty, fight hunger and transform lives. The design, build and management of communication tools, 2008-2011, facilitated the embedding of the organisation’s new strategy. These were integrated into WVI’s mainstream technology operations.

Tools created were an intranet site to facilitate communication between 350 global staff in all areas of the organisation, to ensure the uptake of the new strategy.

A futuristic scenario with ‘wicked’ problems was also designed to facilitate regional directors in their future planning. This was called ‘Maria’s Story’ in which the latest WVI research findings were transformed into a fictitious scenario, extending disbelief for participants to solve ‘wicked’ problems facing aid and development organisations into the future.

Challenge

WVI’s high level ‘think tank’ responded to the organisation’s rapid growth, and the emerging global trends that would impact on its’ core business. To do so effectively, an online communication and planning solution was required to facilitate future strategising across global regions. There was insufficient in-house IT capacity to undertake this new development.

Our challenge was to facilitate this process by providing communication tools and platforms so staff from different cultures, disciplines and languages could easily access, exchange and learn to manage the rapid changes.

Outcomes

The solutions:

A Global Strategy Intranet Site provided communication channels across all departments of WVI between 2008- 2011.

A scenario for problem-solving program was designed to facilitate regional director’s team planning.

Documentation of lessons learnt on organisational change management for future reference.

There was little risk to the oraganisations ongoing operations.

Our online solutions were flexible so as to keep abreast with organisational changes.

These programs are only available to WVI staff